1. Personal Information We May Collect

We may collect personal information when you contact us, submit an enquiry, call us, email us, book a course, enrol in training, complete a form, or interact with our website.

The types of personal information we may collect include:

• Your name, phone number and email address
• Your preferred training course and location
• Course booking and enrolment information
• Workplace or group booking details
• Messages you send through our contact forms or email
• Information required by booking, enrolment or learning management systems
• Technical website information such as browser type, device type, IP address and website usage data

2. How We Use Personal Information

We use personal information for purposes connected with our training services and website operations.

This may include:

• Responding to your course enquiries
• Helping you choose the right CPR, First Aid, Childcare First Aid, Manual Handling or Child Protection course
• Processing course bookings and enrolments
• Providing training information, reminders and support
• Managing group or workplace training requests
• Sending booking confirmations or course-related information
• Improving our website, customer service and training information
• Maintaining records needed for administration, compliance, security or legal purposes

3. Course Bookings, Enrolments and Training Systems

Some course bookings and enrolments may be managed through third-party training, booking, payment or learning management systems. When you use an embedded booking form or iframe on our website, your information may be handled by the relevant booking or training platform used to process your enrolment.

This may include details such as your name, contact information, selected course, selected suburb or training location, booking date and other details needed to manage your course enrolment.

4. Online Child Protection Training

Our online Child Protection course may involve online enrolment, online learning, assessment activities and course completion records. Information collected for online training is used to help manage access, learning progress, assessment and course administration.

We only use this information for training-related purposes, student support, administration and any required record-keeping.

5. Cookies, Website Analytics and Tracking

Our website may use cookies and similar technologies to improve website functionality, remember preferences, support embedded booking forms, analyse website traffic and improve user experience.

Cookies may collect technical information such as browser type, device information, pages visited and general website usage behaviour. You can usually disable cookies in your browser settings, although some parts of the website may not work correctly if cookies are disabled.

6. Embedded Content and Third-Party Services

Our website may include embedded content or third-party services, including maps, booking forms, iframes, videos, analytics tools, payment systems, form tools or learning systems.

Embedded content from another website may behave in the same way as visiting that third-party website directly. Those third parties may collect information, use cookies, monitor interactions or apply their own privacy policies.

We encourage you to review the privacy policies of any third-party services you use when booking or completing training.

7. When We May Share Information

We do not sell personal information. We may share personal information only where reasonably necessary for our training services, business operations, legal obligations or customer support.

This may include sharing information with:

• Training, booking or learning management platforms used to manage your enrolment
• Payment processors, if payment is made online
• Website, hosting, IT, email or form service providers
• Trainers, administration staff or support staff involved in your booking
• Regulatory, legal or government bodies where required by law

8. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include using password-protected systems, secure website tools, restricted access to records, reputable third-party platforms and appropriate administrative procedures.

No website, email or online system can be guaranteed to be completely secure. If you believe your information has been affected by a security issue, please contact us as soon as possible.

9. How Long We Keep Information

We keep personal information for as long as needed for the purpose it was collected, including course administration, customer support, record-keeping, business operations, compliance, legal or accounting requirements.

When information is no longer required, we take reasonable steps to securely delete, de-identify or archive it where appropriate.

10. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.

We may need to verify your identity before providing access or making changes. In some cases, we may be unable to provide access if an exception applies under law or if the request relates to information held by a third-party booking, learning or payment system.

11. Marketing Communications

We may use your contact details to send course-related information, booking support, reminders or relevant training updates where permitted. You can ask us to stop sending marketing communications at any time.

We will still be able to contact you about active bookings, course administration, enrolment support or important service information.

12. Children and Young People

Some of our courses relate to child safety, Child Protection, childcare and education settings. If a student is under 18 or if information is provided by a parent, guardian, school, employer or organisation, we will handle that information for training, enrolment and administration purposes.

We encourage parents, guardians, employers and organisations to only provide information that is necessary for enrolment or training support.

13. Complaints and Privacy Concerns

If you have a privacy concern or complaint, please contact us first so we can review and respond to your concern.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through its official website.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, training services, booking systems, business operations or legal requirements.

The latest version will be published on this page.